Shipping policy
ORDER PROCESSING
In-stock merchandise is processed and shipped within 3–5 business days after an order is placed and payment is successfully received.
Made-to-order and custom merchandise is generally processed and shipped within 15–20 business days. This timeframe begins after payment and, when applicable, all required measurements, specifications, materials, and design approvals have been received.
Business days are Monday through Friday, excluding weekends and recognized holidays. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Please note that processing time is separate from the carrier’s estimated transit and delivery time.
SHIPPING CARRIERS
Orders may be shipped through UPS, FedEx, DHL, or another appropriate carrier selected by AS Fashion Group LLC. USPS is not currently used.
The available shipping methods, rates, and estimated transit times will be displayed during checkout when available. Selecting an expedited shipping service does not reduce the processing or production time required before an order is shipped.
TRACKING INFORMATION
Once an order has shipped, the customer will receive a shipping confirmation with tracking information. Please allow time for the carrier’s tracking system to update after the shipping label is created.
Delivery dates provided by shipping carriers are estimates and are not guaranteed. AS Fashion Group LLC is not responsible for carrier delays, weather-related delays, customs inspections, service interruptions, or other circumstances outside our reasonable control.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be changed, please contact us as soon as possible at Info@adolfosanchezdesigns.com. We will make a reasonable effort to update or redirect the shipment; however, changes cannot be guaranteed once an order has entered production, been processed, or been transferred to the shipping carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
INTERNATIONAL SHIPPING
International shipping is available to select destinations. International customers are responsible for all applicable customs duties, import taxes, tariffs, brokerage charges, and other fees imposed by the destination country or shipping carrier unless these charges are expressly collected during checkout.
These charges are not included in the product price or standard shipping cost unless otherwise stated. Customs processing may delay delivery, and AS Fashion Group LLC cannot control or guarantee customs clearance times.
Customers are responsible for ensuring that the merchandise they order can be legally imported into the destination country.
PACKAGES MARKED AS DELIVERED
If tracking information indicates that a package was delivered but the package cannot be located, the customer should first check the delivery area, household members, neighbors, building management, or mailroom and then contact the shipping carrier directly to begin an investigation.
AS Fashion Group LLC will provide available shipment information and reasonably assist with a carrier investigation. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
LOST OR DAMAGED SHIPMENTS
If a shipment appears to be lost in transit or arrives damaged, please contact us promptly at Info@adolfosanchezdesigns.com and include the order number, tracking information, photographs of any damage, and photographs of the original packaging when applicable.
Claims are reviewed individually and may require cooperation with the shipping carrier. Customers should retain the merchandise and all original packaging until the claim has been resolved.
SHIPPING DELAYS
If we learn that an order cannot be shipped within the stated processing period, we will notify the customer and provide an updated estimated shipping date. When required, the customer will be given the opportunity to accept the delay or cancel the unshipped order for a refund.
CONTACT INFORMATION
For shipping questions, please contact:
AS Fashion Group LLC
Adolfo Sanchez
2722 N Linwood St
Santa Ana, CA 92705
United States
Email: Info@adolfosanchezdesigns.com
Telephone: 714-809-1951
